Terms of use


These Terms and Conditions constitute Premiumreal's offerings and set out the terms governing this Agreement. We may revise or amend this user agreement and any of the policies listed above from time to time.


By registering for a Premiumreal Account or using any of the services provided on the Premiumreal's mobile or web app, you agree to comply with all of the terms and conditions in this user agreement. You also agree to comply with the following additional policies that apply to you:

  • Privacy Policy
  • Acceptable Use Policy


By continuing to use our services after any changes to this user agreement become effective, you agree to abide and be bound by those changes. If you do not agree to these terms and conditions, please do not proceed and exit the application immediately. Please be informed that on notice to you, we can terminate your relationship with us if we believe that you have violated any of these terms. We shall provide you with 21 days notice in the event that this becomes necessary.


In addition to this, unless the context requires otherwise: the singular shall include the plural and vice versa. A reference to any one gender, whether masculine or feminine includes the other.



The following definitions relate to these Terms of Use:

Account or Wallet? is an electronic stored value account on Premiumreal created for use by the customer. Credits, debits and charges are applied to this Account. The Account is primarily accessed through your mobile phone via the Premiumreal's mobile or web applications.

Agent refers to any company or device that facilitates Premiumreal's transactions on behalf of clients, including authorized Premiumreal agents

BVN means Bank Verification Number used by the banking industry in Nigeria and issued by a CBN-approved financial institution.

Content means all information whether textual, visual, audio or otherwise, appearing on or available through the services.

Credit The movement of funds into an Account or Wallet.

Debit. The movement of funds out of an Account or Wallet.

Linked Bank Account/Card. A bank account, debit card or credit card that you have linked to your Premiumreal Account. This allows you to carry out transactions using funds from your Premiumreal account.

Merchant Any person or entity that uses Premiumreal to provide and/or accept payment for goods or services.

Mobile Payments. Customers can make and receive a variety of payments using their mobile phone, among other channels, utilizing this service or method.

Mobile phone means a GSM or CDMA device, which can make and receive telephone calls and send and receive SMSs, among other communication options.

OTP means One Time Password, used to authorize transactions or processes.

PIN means Personal Identification Number.

Products' Premiumreal offerings, such as person-to-person money transfers, bill payments, airtime top-up, Premiumreal retail payment services, and other Merchant products and services.

Registered phone number refers to any phone number that has been registered on Premiumreal.

Services refer to any products and services provided to the customer.

SMS or Short Message Service is a standard communication service on GSM phones that allows users to send and receive short text messages.

Prevailing Rate' The rate of cross border exchange available as at the time you want to make any transaction and this shall be notified to you through the app and the rate may vary from time to time.

Authorized Person Any person to whom you authorize us to access your Account;

Available Balance the amount of e-money that we have issued to you and has yet to be spent or redeemed;

Business Day Monday through Friday, 0900 hours to 1700 hours GMT or 9am to 5pm EDT, excluding public holidays;

Direct Debit an automated payment method established between you and us to transfer payments to organizations in line with a direct debit mandate provided by you to the organization, which controls the recurrence of each payment;

E-money monetary value assigned to your Account by us upon receipt of monies in our Customer Funds Account on your behalf, equivalent to the amount received;

Fees the fees payable by you for the remittance Services

IBAN means an International Bank Account Number used to identify bank accounts for the purposes of international payments;

"Remittance Services" refers to the services we provide to you under this Agreement, including money transfers.

Transfer a transfer of e-money from one account to another Account


License Grant and Scope

In consideration of you agreeing to abide by the terms of this Agreement, we grant you a non-transferable, non-exclusive license to use the app on your equipment, subject to these Terms and Conditions. We reserve all other rights except as expressly set out in this Agreement or as permitted by any local law.


You agree:

  • Not to rent, lease, sublicense, loan, translate, integrate, adapt, change, or modify the app in any way.
  • Not to alter or modify the app in whole or in part, or to allow the app or any part of it to be integrated with or incorporated into other programs.
  • Not to disassemble, decompile, reverse-engineer, or create derivative works based on the whole or any part of the App, or attempt to do so, save to the extent that such actions are required for the app's interoperability with other software programs, and provided that:


Without our prior written agreement, any information gathered during such activities is not shared or communicated to any third party, and it is not utilized to produce any software that is substantially similar to the app.


You agree to include our copyright notice on all complete and partial copies of the app you produce on any medium; and you agree not to provide or otherwise make available the app in whole or in part (including object and source code) to anyone without our prior written approval.


You undertake to follow all applicable technology control and export laws and regulations in your country that apply to the technology utilized or supported by the app or any Service (the Technology).


You may transfer the funds in your account/wallet to other accounts on the Premiumreal app, and to any bank account.


We may refuse to process your payment or transfer if:

  • If your instructions are unclear,
  • You don't have enough money.
  • Your Premiumreal account is suspected of illicit, fraudulent, or unlawful behavior.
  • Unauthorized access to your premiumreal account is suspected.
  • We (and/or our Partners) are unable to complete the transactions due to legal restrictions.
  • It exceeds your payment limitations (where applicable).
  • We are forbidden or prevented from doing so by the payment system regulations or any applicable legislation on the recipient account.
  • It is your responsibility to provide the accurate recipient information for any transfers or payments. Where payments are made in accordance with your preferences



  • On request, a statement and activity report for your Account will be sent. Requests must be made through the app's contact page.
  • Your recent account transactions initiated from your equipment will be detailed in the statement on the app.
  • All transactions made through your account will be listed on your statement. If your statement contains any transaction or other entry that looks to you to be incorrect or not made in line with your instructions, you must review it carefully and tell Premiumreal as soon as possible, but no later than 48 hours after receiving it.
  • Premiumreal may correct errors, add, or change information in your statement without prior notice to you.


With these Terms and policy conditions, we are very committed to offering the Services to you with reasonable care. You may only use the Application to send money to someone in a nation where Premiumreal's payment services are available (this and updated nations you can see on the application from time to time). After Premiumreal and its selected service providers have completed the transaction, the money will be made available for receipt by the Recipient.


A Premiumreal Wallet is created by registering on the Website or mobile Application and then completing all of the required processes, which include but are not limited to verifying your phone number, email address, BVN, and identification. You can fund your Premiumreal Wallet straight from your bank app using (Interac or card), which is free, or by utilizing additional methods that we may make accessible from time to time if this service is available in your country. After you've funded your Premiumreal Wallet, input your desired transfer amount, select a recipient, and send money.


You must not use the Services for any illegal conduct, including but not limited to money laundering, fraud, or terrorist organization sponsorship. We are required to report you to the proper legal authorities if we have reasonable grounds to believe you are using the Portal or our Services in connection with unlawful activity or for any fraudulent purpose, or are allowing a third party to do so.


Premiumreal's only responsibility is to either pay your Remittance to your Recipient or return the principal amount to you.

As a result of your usage of the Service, no fiduciary or escrow relationship exists between you and Premiumreal. Premiumreal merely offers a remittance service; the monies you instruct Premiumreal to send to your Recipient are not held by Premiumreal as a deposit or in escrow, and Premiumreal is not acting as a fiduciary in storing or processing your Remittance.


Although the Service is normally available 24 hours a day, 365 days a year, there may be instances when you or your Recipient are unable to use it. Power outages, telecommunications problems, war or civil unrest, natural disasters, or other acts of God may cause periods of unavailability.


Premiumreal may put limits on the amount of Remittances you can send (both individually and over time), as well as the amount of Remittances any Recipient can receive, from time to time.


Premiumreal may withhold payment of your Remittance until it has determined that it complies with all applicable laws, regulations, and Premiumreal policies. Premiumreal reserves the right to refuse to accept or pay any Remittance that it determines, in its sole discretion, may violate applicable law, regulation, or our policies, including laws, regulations, and policies designed to detect and prevent money laundering, terrorist financing, fraud, and other financial services abuses; if we accept a Remittance and later determine that it may violate any such law, regulation, or policy, we may hold the Remittance.


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